Frequently Asked Questions! Need help?

Be sure to visit our support forums for answers to your questions!

Your username is the email address you used to set up your site account. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.

If you still can’t figure out your username, click on “Contact Us” and send customer service an email.

No problem. Just go to Step by Step Wholesale and click “Log In.” Once you are on the login page, click on “Lost Password.”

Once you click on “Lost Password” it will lead you to a page that asks for your username. Enter your username (the email you use to log into the site) and click the “Get New Password” button.

Next, go to your email. There you will find an email inviting you to reset your password. Click the link in that email and change your password.

Yes, you can change your email in our system. Please click HERE to go to the email update web page.

If you have questions or comments regarding Step by Step Wholesale courses, please email us at You can also reach out to us by using the Contact Us form.